Ordering How To

We know if your superhero name was"Time Freezer" instead of "Mommy" you could flip through every page of this site to find what you need. To save you some time, we would like to offer some suggestions. Our Gifts section has gifts for every birthday party (from airplanes to zolos with monsters in between!), with items grouped together by theme, so you can fill up your gift box however you want! Shop by Brand gives you a quick way to get to your favorite companies, where as Shop By Category will give you all the options we offer for everything from Arts & Crafts to Wooden Toys.

Lastly, if you know what you want, try our search field, which will pull up the cool stuff that matches your critera.If you would like to place a phone order, just contact a Psychobaby representative Monday - Friday 10-6 CST at 866.545.2815. Ordering is just a few rings away!

If you have questions, concerns about your order or have some crafty comments to share with us, call us at 866.545.2815 or email us at orders@psychobabyonline.com or tweet us @shop_psychobaby and a representative will get back to you Monday-Friday 10-6 CST.

Unfortunately, we cannot accept checks, money orders or your good looks as methods of payment!We try to process all online orders within 2-3 business days of when the order was placed. So, for all orders placed on Saturday and Sunday, the first day of processing would be Monday. It is important that you include a phone number and email address when you place your order, which will expedite the processing of your order in case any questions arise.

Unfortunately, Psychobaby cannot always guarantee the availability of our products. If an item is currently unavailable, the item status should be listed in the product drop down. While we always try to make sure our stock status is current and accurate, we unfortunately cannot guarantee that the item is available until your order is being processed.

If an item you have ordered is currently backordered, written confirmation will be included in your package, which will inform you of the approximate arrival date of the backordered item. If the item is back in stock within two weeks it will automatically be sent out to you unless you contact us letting us know you would no longer like to receive the item. If the item's arrival date exceeds two weeks, we will contact you for authorization and only then will your credit card be charged for the item. In either case, you will receive free shipping on your backorder unless exclusions apply. If you are the lucky recipient of a Coupon Code, please enter it on the top left of the Shopping Cart page in the Coupon Code field and your order total will be adjusted accordingly. Please note that if you enter an invalid coupon code, it may delay or invalidate your order.

We currently ship to the continental United States. Additionally, we ship to Alaska, Hawaii and Puerto Rico for a surcharge, and in some cases the ship-to country also has additional duties and taxes charged to the recipient. Shipping costs are calculated by order total per address shipped to for standard delivery, but a surcharge may be added for oversized items. Please click here for a more detailed view of your choice of shipping rates.

We are sorry, but currently we are unable to ship to Canada, overseas, to APO/PPO boxes or to PO boxes.

We will keep you "posted!"

Let's face it, oversized items are a bear (well, actually, one is a giant bear!), and each item deemed oversized and its surcharge will be noted in the product's Shipping Details section. Please note that, at this time, we can only ship oversized items to addresses within the continental United States.If an item is marked 'Drop Ship,' it will be shipped to you directly from the vendor. Drop ship charges may vary from vendor to vendor, so please check the product's Shipping Details for cost. Also, please review the lead time, because some items are being ordered special for you and may take a little more time.

Shipping to multiple addresses is easy! Just click 'Add Address' and tell us where each item is going, if you would like certain items together, then let us know if you would like anything gift wrapped, or if you wish to add a complimentary gift note to each box!psychobabyonline offers 24-7 access to that cool, crazy kids' stuff as well as web-only exclusives - now you can place your order online and pick it up at our brick and mortar location. Ship to Store orders take two business days to process and will be held for a month after purchase date.   If you need a pick-up extension, or have any questions regarding our Ship to Store option, please do not hesitate to call us at 866.545.2815.

Getting that cool, crazy kids' stuff just got more convenient! Just choose the Ship to Store option at checkout and we'll see you at pickup!

After your order is placed, you will receive an emailed order confirmation from us, which includes your Web Order ID Number, which you should keep handy in case you have any questions.

You will also receive an email from UPS which will include information on how to track your order.We know you want that cool, crazy kids' stuff! To find out where it is in transit, refer to your UPS tracking number (from your UPS confirmation email) and click here to log onto ups.com. Otherwise call 800.PICK UPS with your UPS tracking number.