FAQ

 

What is your return policy?

We are happy to accept returns and exchanges on unworn and unused items in new condition, in their original packaging with tags (not altered or washed), within 30 days from the delivery date. All footwear and toy returns and exchanges must include the original box in new condition. Click Here for more details.

* Please note: Since we create all Psychobaby Brand custom items just for you, all personalized items are a final sale.

How do I track my order?

After your order is shipped, we will automatically send you an email confirmation with your USPS or UPS tracking number. If you would like to check on the status of your shipped order, visit usps.com or ups.com and enter your tracking number.

We're here to help! If you cannot find your tracking number or are having any other difficulties with your shipment, please email customer service at orders@psychobabyonline.com or call us at 866.545.2815. A Psychobaby team member will be happy to assist you Monday - Friday between 10am to 6pm. All emails or phone messages will be returned within two business days.

How do your sizes run? What is your printing process?

Since people both big and small come in all sizes and shapes, we strongly suggest that you view our size charts to make the best choice for your garment. When in doubt, feel free to give us a call at 866.545.2815.

We produce all of our Psychobaby Brand products using the latest in printing technologies. Our products are printed on the highest quality items and materials.

Click Here to view our size charts and printing processes.

How do I place an order for in-store pickup? 

Live in Chicago? Lucky you! Read more to find out how to place an order for in-store pick up.

Need your gift NOW? Call the Custom Shop directly at 773.772.2815, Wednesday through Saturday from 11am - 6pm. A Psychobaby team member will be happy to assist you in creating the perfect gift...fast! 

Click Here for our Custom Shop address.

You can also place your order online, anytime for in-store pick up. It's easy! At checkout, choose In-Store Pickup as your shipping method. A Psychobaby team member will give you a call as soon as your order is ready.

*Please note that when placing your order online, your order still has a 3-5 business day processing window. If you need it sooner, just give us a buzz and place your order over the phone.

If you have any questions regarding our Ship to Store option, please do not hesitate to call us at 773.772.2815.

Local Delivery

A local lifesaver for last minute gifts! Corporate gifts to the office and birthday gifts delivered to your front door are made easy with our Chicagoland Local Delivery service! Shopping for gifts in Chicago has never been cooler or crazier! Click Here for details on how to place your order for delivery.

When will I receive my online order?

Shipments will typically arrive at their destination within 4-8 business days after an order is placed. 

Shipping and Handling

We currently ship to the continental United States, Alaska, Hawaii and Puerto Rico.

We are sorry, but currently we are unable to ship to Canada or overseas. We hope to offer international shipping soon and will keep you "posted!" Click Here for a more detailed view of our shipping rates.

Methods of payment accepted

Currently we accept Paypal, Visa, Mastercard, American Express, Discover, and Psychobaby Gift Cards and Store Credit.
 

 Need to contact us?

Online inquiries call
866.545.2815
Mon-Fri 10-6 CST
or E-mail us at

orders@psychobabyonline.com 

Your email or voicemail will be returned within 1-2 business days.

 Order Status

Click Here for order tracking.

 

 Returns

Something didn't work out?

Click Here to view our return policy.